Complaint Management

Complaint operations

Auto-categorized intake with human review, response drafting, and systemic-cluster detection.

Skeleton — wired UI, mocked data
  • Queues: Open · In Review · Awaiting Customer · Awaiting Partner · Resolved
  • Category · priority · SLA · assigned officer · resolution
  • AI categorization + draft response from approved templates
  • Systemic cluster detection across complaint stream
  • Notification history per case
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